In response to the Corona virus (COVID-19), we would like to inform you about the taken measures regarding our current operations, with the aim of protecting your and our employees.
Our customer service employees will remain available for all your questions, and this at the same working hours and via the same contact details, so that you will not be affected by this.
We do our very best to guarantee the continuity of healthcare. Our Warehouse employees will make sure that your order is delivered within normal delivery times. Additional orders have been placed and we try to respond proactively to your needs and questions. If a delay does occur, you will be informed. We have taken the necessary measures to guarantee the safety and health of our employees. If there are back orders or delivery problems within your order, we will be happy to look at other alternatives.
As always, our representatives and product specialists are available to advise you and answer your questions. This of course from a safe distance. Everyone in our company who has the opportunity to do so, works from home. Your contact person will be happy to help you by phone or e-mail. So do not hesitate to contact us.
Appointments and installations
We remain at your disposal to honor existing commitments. It remains important to work with the right equipment. Confirmation will be requested in advance for appointments that have already been scheduled. Transparency and good appointments are key. Your and our employees deserve the right protection and safety. We therefore expect that you provide our employees with the right protection tools and that they are correctly informed before entering the workplace.
The safety and health of all people are our greatest concern and currently the greatest challenge. We are always open to dialogue and count on your understanding and cooperation to help quickly improve the current situation.
Management Team Duomed Group